UX · Product · Service Design · London

Hi, I'm Dhaivat.
I design complex regulated products end-to-end and the systems that keep them working as they scale.

10+ years · UX, Product & Service Design · Barclays · AAMC · Hellenic Bank

Portrait of Dhaivat Suthar — UX & Service Design Consultant

SELECTED WORK

Rebuilding Everyday Banking

Retail Banking · Design Systems

Rebuilding the everyday banking experience for Cyprus's second-largest bank, now used by 100,000+ people every day.

Hellenic Bank

2023

Ongoing

Securing Barclays at Scale

Enterprise Security · Interaction Design

Designing the tools Barclays' teams use to track threats and respond to incidents in real time.

Barclays Chief Security Office

2019

Building a Modernised Academic Data Management Platform

Higher Education · Product Design

Unifying five separate systems — covering student, faculty and program data — into one modern platform.

Association of American Medical Colleges

2021

Fixing the Office Café Queue

Workplace Experience · Service Design

Redesigning café ordering, and the systems behind it, to cut queue times across dine-in and takeaway.

Ocado Group

2022

Making 1,500+ Services Findable

Public Sector · UX Design

Structuring Qatar's national services portal — its answer to gov.uk — around what people need rather than which ministry runs it.

Hukoomi — Qatar e-Government

2020

All work

HOW I WORK.

How I work

What I do changes with the problem. Some projects mean building something from nothing. Others mean untangling what five teams have been quietly patching for years.

That range covers level too. I deliver some projects myself. On others, I lead the team that does.

More about me

At a glance

Worked client-side in-house, embedded through an IT services partner, and independently on self-initiated projects.
Delivered hands-on and led teams, growing a design function from one designer to six.
Stayed inside delivery through to release, working directly alongside engineering.
The same process built a national government portal and fixed a workplace café queue. Different stakes, same method.